Service Ticket Pro

Are you a small business or home based business that needs an affordable and reliable way to process your trouble/help desk ticket needs? Well you have come to the right place, durangodaves is specialized in customizing services for the small business needs and we have now added our "Service Ticket Pro" services for your convienence.
What is Service Ticket Pro ?
Many small companies have the need to manage their customer contact through trouble/help tickets. Trouble/help tickets allow a business to provide a source for their customers to contact them should they have an issue with a product or service. There are several great benefits to using a trouble ticket service over regular company email;

Customers can use one source for requesting help

Customers can check the status of tickets online -
saving valuable company time with unnessesary followups and phone calls

Customers feel better about doing business with a company that has an established
dedicated process for their needs rather than just a cold email address

Individually Numbered Tickets make your customer feel important -
customers want to feel they are part of the solution and get involved

Your company can manage its time more affectively

Your company can achieve an impressive increase in customer service satisfaction

Your company can identify and manage product or service high trouble areas
and manage them affectively

Your company can make the whole process a win win situation for everyone involved,
by not only being able to manage the process but also being able to track and report and archive your companies progress over time

Who uses a ticket service ?

Software companies
Computer Repair/Network Companies
Customer Service Companies
Call Centers
Wholesale Manufactures
Construction Companies
Marketing/Radio
Motels/Hospitality
Medical Profession
Law Enforcement
Automotive Industry
and many more ....

Any company that offers a product or service that needs to manage feedback from their customers or potential customers, regardless if it is an actual problem or not, thats why this type of software is referred to as trouble/help ticket software, may companies just use it for simple feedback, many others use it for solving issues that may exist.

The problem with many other trouble tickets packages out there is that many of them are designed both in functionality and price for the larger company with several hundred or even thousands of employees. Many of them have features that the small business or home business owner would just never use or need to use, so why pay for a feature youll never use. And many of these range from $100 per month and much much more...

Thats why we added the Service Ticket Pro to our services list here at Durangodaves, we have spent serveral months now talking to other small business owners and seeing what they need in a ticket service and we have responded to their needs. It is designed with the small business in mind, it has the features you need and it is very affordable and functional.

Let us help you, thats what we do!
Please read the About Us Page

We keep it simple and designed specifically for the small business:

Unlimited Tickets
(Individually Numbered) Up to 4 Staff accounts Included (1 Manager + 3 staff)

$30.00 Month

Contact us:
Need more staff accounts ?
Need more payment options ?

Why choose us:

Designed and Priced For Small Business Needs

No Software to Purchase or Install!

No Long Term Commitment

No special forms to buy!

No Long Term Staff Training!

No extreme Overhead!

We create your account and your Contol Panel Login, you post the link on your site on the appropriate page (for example your contact us or trouble ticket page), and your ready to go! We set everything up for you and make it easy for you and your customers, we know your time is valuable. Your customers send you a ticket for help or trouble, you receive notification of new ticket in the system and you reply to your customer, seemless and wonderful

Our servers are backed up daily!

Process in place in the event your company systems are down!

Maintained with High Standards!

Very cost affective!

Open Ticket Reminder Service!

Your own Control Panel Login!

Premade customer replies!

Manage and View Time Spent per Ticket!

Email ban list!

Merge Departmental Tickets!

Dept Managers can create their own staff accounts!

Email ban list!

View status of ticket instantly!

and much more..............

See what your customers see when they need to send you a ticket and need your help. Open a new ticket yourself and send it to testticket in the company field to test our system.
Please put TEST in the subject line
Visit our Service Ticket Pro

Visit the Control Panel Login This is how you will log into the system to check your tickets.

Screen shots of what you or your staff sees when you provide feed back and solutions for customers. Many more screen shots available upon request

Click on picture for larger image
Note: some features have been added since these screen shots were taken

Dashboard View Open Ticket View Ticket History View

You can purchase this package below
Cost is $30.00 Per Month
You must type "agree" in the field below to accept our TOS

OR

Please be sure after your payment that you contact us and give us the specs on your company so we can set up your admin panel, after initial setup you will have control over changing pw for your privacy and assigning tickets to staff, then you can start setting up your staff accounts. We can even call you to set things up if you prefer, then just copy and paste the code below on your site and your all set.

For customers to contact you:


<center>
<a 
href="http://www.durangodaves.com/helpdesk/"
target="_blank">
SUBMIT HELP TICKET</a></center>

The code below is a link to your admin panel, is it for your company access only (NOT YOUR CUSTOMERS) it is how you log on as a company to your profile to see your customers tickets. You can choose weather or not to post the admin panel code to your site or not, that all depends on the size of your staff, how many people will use it, and other factors such as is it easier to just save the link to the admin panel and have people save it to their favorites or put it on their desktop or is its better to just have it on the website maybe on a secure page link, that is up to you entirely. Remember for security reasons all pw are encrypted and we do not have access to your actual current pw, it can be changed but we do not know your pw once you set it yourself.

Here is the code for the admin panel should you need to post it on your site.
For you and your staff to login:


<center>
<a 
href="http://www.durangodaves.com/helpdesk/scp/login.php"
target="_blank">
TICKET ADMIN PANEL</a></center>

Or Visit the Control Panel Login and dont forget to add it to your favorites and to your desktop.

HAVE QUESTIONS?
Here's how to get in touch with us:
Please contact us by clicking on the envelope image below.

We appreciate your comments !